PRIVACY POLICY

Effective Date: 15 August 2026

Nurse Ellen ("we", "our", "us") is committed to protecting your privacy and handling your personal and health information responsibly.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and applicable health records legislation.

By accessing our website, making an enquiry, booking an appointment or receiving services from Nurse Ellen, you acknowledge this Privacy Policy.

1. Who This Policy Applies To

This Privacy Policy applies to:

Patients
Prospective patients
Website visitors
Individuals making enquiries
Purchasers of Nurse Ellen Skin products

2. Information We Collect

We may collect personal information including:

Personal Details

Full name
Date of birth
Address
Telephone number
Email address
Emergency contact details

Health Information

To provide safe cosmetic nursing care we may collect:

Medical history
Current medications
Allergies
Previous cosmetic procedures
Clinical assessment notes
Treatment plans
Consent forms
Clinical photographs
Aftercare records
Adverse event records

Health information is considered sensitive information and receives additional protection under Australian privacy law.

Financial Information

Where applicable we may collect:

Payment information
Purchase history
Consultation fees
Booking history

Payment card details are processed securely through third-party payment providers. Nurse Ellen does not store your full payment card details.

3. How We Collect Information

We collect information:

directly from you during consultations;
through online booking forms;
through website enquiries;
by email or telephone;
from consent forms;
from clinical photographs;
from authorised third parties where you have provided consent or where permitted by law.

We also collect limited technical information when you visit our website.

4. Why We Collect Your Information

Your information is collected to:

provide safe clinical care;
determine treatment suitability;
maintain accurate clinical records;
communicate regarding appointments;
provide aftercare;
process payments;
respond to enquiries;
meet legal and regulatory obligations;
improve our services;
administer our business.

We only collect information that is reasonably necessary for these purposes.

5. Clinical Photography

Clinical photographs may be taken before, during and after treatment.

These photographs form part of your confidential clinical record and assist with:

treatment planning;
documenting treatment outcomes;
monitoring progress;
maintaining accurate medical records.

Your clinical photographs will never be used for advertising, education or social media without your separate written consent.

You may withdraw consent for future marketing use at any time, however this will not affect images already lawfully published with your consent.

6. Marketing Communications

With your consent, we may send you:

appointment reminders;
clinic updates;
skincare information;
newsletters;
promotional offers.

You may unsubscribe from marketing communications at any time using the unsubscribe link provided or by contacting us directly.

Clinical communications relating to your care may still be sent where necessary.

7. Website Cookies

Our website may use cookies and similar technologies to:

improve website performance;
analyse website traffic;
remember user preferences;
measure marketing effectiveness.

You may disable cookies through your browser settings, although some website features may not function correctly.

8. Disclosure of Information

We only disclose your personal information where necessary.

This may include:

treating medical practitioners involved in your care;
authorised healthcare providers;
clinical software providers;
secure booking platforms;
payment processors;
IT service providers;
insurers;
accountants and professional advisers;
regulators where required by law.

We never sell your personal information.

9. Storage and Security

We take reasonable steps to protect your information from:

unauthorised access;
misuse;
interference;
alteration;
loss;
disclosure.

Personal information is stored using secure clinical software and protected by administrative, technical and physical safeguards.

Only authorised personnel are permitted access to patient records.

10. Retention of Records

Clinical records are retained for the period required by Australian law and professional obligations.

When records are no longer required, they are securely destroyed or permanently de-identified.

11. Access and Correction

You may request access to the personal information we hold about you.

You may also request correction if you believe information is inaccurate, incomplete or out of date.

Identification may be required before information is released.

Where access cannot legally be provided, we will explain the reasons.

12. Data Breaches

If an eligible data breach occurs that is likely to result in serious harm, Nurse Ellen will respond in accordance with the Notifiable Data Breaches Scheme, including notifying affected individuals and the Office of the Australian Information Commissioner where required by law.

13. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.

14. Children's Privacy

Cosmetic medical services are generally provided only to adults aged 18 years and over.

Where information relating to a minor is collected in accordance with applicable law, appropriate parental or guardian involvement will apply.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our business practices.

The latest version will always be published on our website with the updated effective date.

16. Contact Us

Nurse Ellen

Tweed Heads, NSW

Email: info@nurseellen.au

Website: www.nurseellen.au

If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us using the details above.

If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).