TERMS & CONDITIONS

Effective Date: 15 August 2026

Welcome to Nurse Ellen. These Terms & Conditions govern your use of our website, booking services, products, and clinical services. By accessing our website, making a booking, purchasing products, or attending an appointment, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

1. About Nurse Ellen

Nurse Ellen is an Australian cosmetic nursing clinic providing personalised aesthetic consultations, cosmetic medical treatments performed under appropriate clinical governance, and skincare products.

All treatments are provided in accordance with applicable Australian legislation, the standards of the Nursing and Midwifery Board of Australia (NMBA), AHPRA requirements, and relevant NSW regulations.

2. Medical Disclaimer

Information provided on this website is intended for general educational purposes only and should not be interpreted as medical advice.

Every patient is unique. Treatment recommendations, suitability and outcomes can only be determined following an individual consultation and clinical assessment.

Nothing on this website guarantees treatment suitability or specific results.

3. Patient Eligibility

Patients must:

be at least 18 years of age;
provide accurate medical information during consultation;
disclose all medications, allergies, previous cosmetic procedures and relevant medical history;
advise us of any changes to their health before treatment.

Treatment may be declined where it is not considered clinically appropriate or in the patient's best interests.

4. Consultations

Your consultation is an important part of your care.

Consultations include:

discussion of your concerns and treatment goals;
review of your medical history;
assessment of treatment suitability;
explanation of available treatment options;
discussion of expected outcomes, risks, benefits and recovery.

A consultation does not guarantee treatment.

Clinical recommendations are made solely in the interests of patient safety and ethical practice.

5. Consultation Fee

Where applicable, an initial consultation fee of $100 is payable at the time of booking.

This fee is redeemable towards eligible treatment undertaken within four (4) weeks of the consultation unless otherwise advised.

Consultation fees are non-refundable once the consultation has taken place.

6. Booking Policy

Appointments may be booked online, by telephone or through other approved booking methods.

A valid payment method may be required to secure your appointment.

By booking an appointment, you agree to these Terms & Conditions and our Cancellation Policy.

7. Cancellation, Rescheduling & No-Shows

We understand that circumstances can change.

If you need to cancel or reschedule your appointment, we kindly request at least 24 hours' notice.

Appointments cancelled with less than 24 hours' notice, failure to attend, or repeated late cancellations may result in:

forfeiture of any booking fee or deposit;
a cancellation fee;
requirement for full prepayment before future appointments.

These policies allow us to offer appointment times to other patients and maintain efficient clinical scheduling.

8. Late Arrivals

If you arrive late, we will do our best to accommodate your appointment.

However, appointment times may need to be shortened or rescheduled if there is insufficient time to safely complete your consultation or treatment.

Late arrival does not alter applicable cancellation or booking fees.

9. Treatment Suitability

Patient safety is our highest priority.

Treatment recommendations are based on clinical assessment, medical history and professional judgement.

We reserve the right to decline, postpone or modify treatment where we believe this is in the patient's best interests.

Examples include:

pregnancy or breastfeeding where appropriate;
active infection;
unsuitable medical conditions;
unrealistic expectations;
insufficient healing time since previous procedures;
inability to provide informed consent.

10. Treatment Results

Individual responses vary.

Although every effort is made to achieve optimal outcomes, no guarantee can be provided regarding:

treatment longevity;
aesthetic outcome;
degree of improvement;
need for maintenance treatment.

Results differ depending on anatomy, metabolism, healing, lifestyle and other individual factors.

11. Risks & Complications

All cosmetic medical procedures involve potential risks. These will be discussed during your consultation and informed consent process before treatment.

Patients agree to follow all pre-treatment and post-treatment instructions provided by their clinician.

General aftercare information is available on the Nurse Ellen website. Following treatment, patients will also receive personalised aftercare instructions specific to their treatment. These instructions should always be followed in conjunction with any advice provided by your clinician.

Failure to follow clinical advice or recommended aftercare instructions may increase the risk of complications, delay healing and affect treatment outcomes.

If you have any questions or concerns following treatment, please contact the clinic promptly. If you believe you are experiencing a medical emergency, call 000 immediately or attend your nearest Emergency Department.

12. Clinical Photography

Clinical photographs may be taken before and after treatment as part of your medical record.

These images assist with treatment planning, monitoring progress and maintaining accurate clinical documentation.

Images will not be used for marketing purposes without your separate written consent.

13. Pricing & Payment

All prices are quoted in Australian Dollars (AUD).

Prices are subject to change without notice.

Payment is required on the day of treatment unless otherwise agreed.

Accepted payment methods will be displayed at the clinic and on our booking platform.

14. Refund Policy

Due to the nature of professional cosmetic medical services, refunds cannot be provided because a patient changes their mind or is dissatisfied with the aesthetic outcome where treatment has been performed appropriately.

Nothing in these Terms excludes your rights under the Australian Consumer Law.

Where concerns arise, we encourage patients to contact the clinic promptly so that appropriate follow-up care can be arranged.

15. Privacy

Your personal and health information is handled in accordance with the Privacy Act 1988 (Cth) and applicable Australian privacy legislation.

Health information is collected only for purposes related to your care, clinic administration and legal obligations.

Further details are available in our Privacy Policy.

16. Website Content

All content on this website is provided for general information only.

While every effort is made to ensure information is accurate and current, Nurse Ellen does not warrant that all website content will always be complete, accurate or up to date.

17. Intellectual Property

All website content, branding, logos, photographs, graphics, educational material and written content remain the intellectual property of Nurse Ellen unless otherwise stated.

No material may be reproduced or distributed without prior written permission.

18. Changes to These Terms

These Terms & Conditions may be updated periodically.

The most current version will always be published on our website.

Continued use of our services constitutes acceptance of any updated Terms.

19. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.

Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of New South Wales.

20. Contact Us

Nurse Ellen

Tweed Heads, NSW

Email: info@nurseellen.au

Website: www.nurseellen.au